Benefits of Sound Masking
The economic benefits of sound masking vary with each application but can be very significant.
Consider a large insurance company selling life insurance over the telephone. Many times each day, an agent will ask a prospective client for financial and health information. The insurance companies must maintain a reasonable degree of confidentiality for this kind of information. Another application and the most common, is the open office plan, aka the 'cubicle' environment.
In both applications, not only is privacy an issue, but concentration is more difficult due in large part to the surrounding noise. The conversations of others, telephones ringing, office machinery and other audible distractions can cause an increase in mistakes, less productivity, job stress and more. How this may affect a company is obvious.
One solution is to construct a private office for each person. Not a low cost option.
A lower cost solution is an open plan office with well designed acoustics and a sound masking system. This kind of environment can achieve normal privacy, yet still maintain the flexibility of the open plan office.